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LifeSaver Help Center

Administrator FAQ

Administrator FAQ

Troubleshooting

I am Trying to Create an Account and getting a “Your email already exists” Message

Driver Not Connecting to My Fleet Portal After Receiving the Invitation and Downloading the App

How Do I Reset My Fleet Portal Password?

Driver is Still Receiving Calls and Texts While Driving

Will LifeSaver Add Additional Data Charges to My Phone?

My Driver is Not Receiving the Invite and/or Confirmation Code Text Messages

I Made a Change in the Portal, but It Did Not Take Effect in the App

Why Does the Group Dashboard Show Different Information than the Driver Dashboard?

How to Send Error Logs from Your iPhone LifeSaver App for Support?

Why am I seeing a blue oval around the time of my iPhone?

Why are the scores in the Driver Report different than in the Group Dashboard?

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Administrator Portal Features

How to Add a New Driver to Your LifeSaver Fleet

How Do I Update/Edit a Driver's Information or Device Type

How to Set Posted Speed Violations and Audible Speed Warnings

Disabling Drivers in the Portal

Removing Violations for Drivers in the Portal

How to Set Audio Speeding Warnings

How to Remove a Driver From Your Fleet

Changing Your Driver's Fleet Group

How to Enable Waze and Google Maps for Navigation on iPhones

Driver Health Check Status

How to Block Calls on Android Devices

Adding Additional Licenses to Your Fleet Account

How to Set Maximum Speed Violations

How to Enable Phone Call Reporting, Blocking, and Violations

Turning on Automatic Health Check Notifications for Your Drivers

Turning on Automatic Reports for Administrators and Safety Officers

Driver Status by Group Chart

Setting Hours of Operation

How to Add a New Fleet Group

How to Add a Safety Officer or Administrator and Assign Them Fleet Groups

Enabling Automatic Driver Invitation Reminders

Viewing the Driver Dashboard

Allowing Apps for Android Devices

How do you enable Do Not Disturb While Driving (DNDWD) on your Android Device?

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Getting Started with LifeSaver

Deploying LifeSaver on Tablets and Devices Without a Phone Number

Android Phone Settings and Configurations After Deploying LifeSaver with a Mobile Device Manager (MDM)

Sending Invitations to Drivers to Download the LifeSaver App

How Much Memory Space Does the LifeSaver App Take On iPhones and Androids?

Rollout and Onboarding of LifeSaver with a Mobile Device Manager (MDM)

Installing the App on Your Android Device

Installing the App on Your iPhone

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Violations

What is a Bypass violation?

What is a Passenger Unlock?

What is an Emergency Unlock?

What is an Inbound Call Violation?

What is an Outbound Call Violation?

What is a Display Violation? (iPhone only)

What is a Passcode Unlock? (iPhone only)

What is an Inactive Day?

How is the Driver Score Calculated?

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MDM

How do I add a New Driver to the LifeSaver portal using an MDM?

How do I change my driver's information when using an MDM?