How to Enable Phone Call Reporting, Blocking, and Violations

You can enable phone call reporting for inbound and/or outbound calls. Enabling the call reporting feature will provide visibility into when your drivers are making or receiving calls while driving. For inbound calls, no violation is recorded unless the driver answers the phone. For outbound calls, a violation is recorded as soon as the driver makes a call.

If your company policy allows for calls to be made using a handsfree Bluetooth device, there is the option to ignore calls when made via Bluetooth. This feature will ensure drivers do not receive violations when making or receiving a call with Bluetooth. 

On Android devices you have the additional ability to be able to block inbound and/or outbound calls while driving. If your company policy allows calls via Bluetooth while driving, you have the option to only block calls made or received without Bluetooth. 

To enable call reporting violations and blocking:

1. In the portal, navigate to the Manage Corporate Policy page. 
2. Scroll down to the bottom of the page and locate the "Phone Calls" section. 
3. To report inbound calls, toggle the "Report Inbound Calls" setting to "ON".
4. To report outbound calls, toggle the "Report Outbound Calls" setting to "ON".
5. If you would like exclude Bluetooth calls toggle the "Exclude Bluetooth calls" setting to "ON". Turning this feature on will exclude calls made and received via Bluetooth from being reported, and also allow calls made and received via Bluetooth for Android 9+ devices when the call blocking feature is turned on via the two settings below. 
6. To block inbound calls on devices running Android 9 or above, toggle the "Block Inbound Calls" setting to "ON".
7. To block outbound calls on devices running Android 9 or above, toggle the "Block Outbound Calls" setting to "ON".
8. At the bottom of the page click "Save & Apply".
9. Under Monthly Score Settings header, and using the drop downs, adjust the points for the "Inbound Call Violation" and "Outbound Call Violation".
10. Click Save.

There are a couple of types of violations that are captured on the reports. First, if an outbound call is made, when the driver has already started the drive, then an outbound call violation is recorded. Second, if an inbound call is answered, when the drive has already started, an inbound call violation is recorded. 

Note: Inbound Call Violations and Outbound Call Violations both default to a point weight of zero. This means that the violation is recorded, but not counted against the driver's score by default. If you would like these violations to count against the driver's score, you will need to change the points associated with the violations.