There may be a time when you driver receives a violation when they should not have. This can happen if the driver forgets to self designate as a passenger, or when they forget to designate that they are using a navigation app fore example.
If this happens, administrators do have the ability to remove violations for drivers. To do so,
In the Portal:
- Navigate to the Group Dashboard page.
- From the Distracted Driving by Group chart, click on the bar representing the group the driver is in
- In the Driver Scores graph, click on the bar representing the driver.
- On the Violations by Type pie chart, click on the corresponding piece of the pie that represents the violation type you would like to remove. This will bring up a pop up with a list of those violations.
- Click "remove" next to the violation you would like to remove.
Note: on the pop up showing the list of violations, you will also be able to see the times and dates for each violation as well as a map link showing where the violation occurred.