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Administrator FAQ
Troubleshooting
- I am Trying to Create an Account and getting a “Your email already exists” Message
- Driver Not Connecting to My Fleet Portal After Receiving the Invitation and Downloading the App
- How Do I Reset My Fleet Portal Password?
- Driver is Still Receiving Calls and Texts While Driving
- Will LifeSaver Add Additional Data Charges to My Phone?
- My Driver is Not Receiving the Invite and/or Confirmation Code Text Messages
- I Made a Change in the Portal, but It Did Not Take Effect in the App
- Why Does the Group Dashboard Show Different Information than the Driver Dashboard?
- How to Send Error Logs from Your iPhone LifeSaver App for Support?
- Why am I seeing a blue oval around the time of my iPhone?
- Why are the scores in the Driver Report different than in the Group Dashboard?
Administrator Portal Features
- How do you enable Do Not Disturb While Driving (DNDWD) on your Android Device?
- How Do I Update/Edit a Driver's Information or Device Type
- How to Set Audio Speeding Warnings
- Removing Violations for Drivers in the Portal
- How to Enable Phone Call Reporting, Blocking, and Violations
- How to Set Maximum Speed Violations
- How to Set Posted Speed Violations and Audible Speed Warnings
- How to Add a New Driver to Your LifeSaver Fleet
- Allowing Apps for Android Devices
- Disabling Drivers in the Portal
- Adding Additional Licenses to Your Fleet Account
- How to Block Calls on Android Devices
- Driver Health Check Status
- How to Enable Waze and Google Maps for Navigation on iPhones
- Changing Your Driver's Fleet Group
- How to Remove a Driver From Your Fleet
- Viewing the Driver Dashboard
- Enabling Automatic Driver Invitation Reminders
- How to Add a Safety Officer or Administrator and Assign Them Fleet Groups
- How to Add a New Fleet Group
- Setting Hours of Operation
- Driver Status by Group Chart
- Turning on Automatic Reports for Administrators and Safety Officers
- Turning on Automatic Health Check Notifications for Your Drivers
Getting Started with LifeSaver
- Sending Invitations to Drivers to Download the LifeSaver App
- Installing the App on Your iPhone
- Installing the App on Your Android Device
- Rollout and Onboarding of LifeSaver with a Mobile Device Manager (MDM)
- Deploying LifeSaver on Tablets and Devices Without a Phone Number
- Android Phone Settings and Configurations After Deploying LifeSaver with a Mobile Device Manager (MDM)
- How Much Memory Space Does the LifeSaver App Take On iPhones and Androids?
Violations
- What is a Bypass violation?
- What is a Passenger Unlock?
- What is an Emergency Unlock?
- What is an Inbound Call Violation?
- What is an Outbound Call Violation?
- What is a Display Violation? (iPhone only)
- What is a Passcode Unlock? (iPhone only)
- What is an Inactive Day?
- How is the Driver Score Calculated?